SHIPPING & RETURNS
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or US holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within 10 days of placing your order.
If you have received an item(s) they you did not originally order or your items were damaged in anyway, please send us an email – firstname.lastname@example.org – with your order confirmation and let us know which pieces you have questions about.
We do not cover return shipping costs for any other returns.
Backorders & Cancellations
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship.
In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please call 213.977.8283 or email email@example.com.
Please note that custom and backordered furniture can be expected to arrive via white glove delivery 2-4 weeks after the “available on” date listed in the size dropdown menu on the product page. On average, these items will arrive in-home 8-12 weeks after the order is placed. For more details, please read our FAQs.
If an item is cancelled from your order for any reason, you will not be charged for the item.